Course curriculum

  • 1

    Introduction

    • Introduction - MUST COMPLETE
  • 2

    Communication Skills

    • COMMUNICATION SKILLS

    • COMMUNICATION PROCESS THEORY
  • 3

    Barriers to Communication

    • Cultural Background

    • Physical {Noise etc)

    • Age

    • Language Barrier

    • Organisational

    • Personal Barrier

    • Educational Factors

    • Word Choice

    • Stereotyping

    • Body Language

    • Not Listening Actively

    • Task 2
  • 4

    Factors Affecting Cross Cultural Communication

    • Proximity (distance)

    • Language

    • Time

    • Age

    • Gender

    • Pace of speech

    • Eye Contact

    • Gesture {Body Language)

    • Task 3

  • 5

    Non-verbal Communication Techniques

    • Gestures

    • Open and closed body language

    • Eye contact

    • Status indicators

    • Nods

    • Use of silence

    • Personal presentation

    • Posture

    • Task 4

  • 6

    Work Placement

    • Task 5 - Work Placement Document